Privacy Policy

We collect information you provide directly: name, email address, phone number, billing address, and service address when you create an account or book a cleaning. We collect payment information through Stripe; we do not store full credit card numbers.

We automatically collect certain information when you use the Platform: IP address, browser type, device information, pages visited, and referral URL through cookies and analytics.

Contractors additionally provide: business license, proof of insurance, and photo ID for verification. These are sensitive personal information and are handled with additional protections as described below.

• To connect you with cleaning professionals and facilitate bookings
• To process payments and pay contractors through Stripe Connect
• To send service-related notifications (booking confirmations, status updates)
• To verify contractor identity, conduct background checks, and maintain platform safety
• To improve our platform and personalize your experience
• To detect and prevent fraud, abuse, or security incidents
• To comply with legal obligations

We share information with cleaning professionals as needed to perform services (your name, address, and special instructions). We share payment data with Stripe for processing. We do not sell your personal information to third parties.

Contractors receive your name, address, and any notes you provide. Customers receive the contractor’s name and photo once assigned. Contractors are required under their agreement with Pristil to delete customer contact information after completing a job and are prohibited from sharing it.

We may disclose information to law enforcement or government agencies if required by law or if we believe in good faith that disclosure is necessary to protect our rights, our customers, or public safety.

We use essential cookies for authentication and platform functionality. We use analytics cookies (via Vercel Analytics) to understand platform usage. We use marketing cookies (via Google Ads) to measure advertising effectiveness if you opt in. You can manage cookie preferences using our cookie consent banner displayed on first visit.

We retain your account information until you delete your account. After account deletion:

• Personal data (name, email, phone, address) is retained for 90 days for dispute resolution purposes, then permanently deleted unless retention is required by law
• Transaction records are retained for 7 years for tax and legal compliance
• Chat logs with support are retained for 1 year
• Contractor verification documents (photo ID, license, insurance) are retained for the duration of the contractor’s active account plus 90 days, then deleted

You can request deletion of your data at any time by contacting support.

Depending on your jurisdiction, you may have the right to:

• Access — request a copy of your personal data
• Correct — request correction of inaccurate data
• Delete — request deletion of your personal data
• Port — request your data in a portable format
• Opt out — opt out of promotional communications and certain data processing
• Limit — limit the use of sensitive personal information (such as government ID numbers)

To exercise these rights, contact us at privacy@pristil.com. We will respond within 30 days. We will not discriminate against you for exercising your rights.

We implement industry-standard security measures including encryption in transit (TLS), encrypted data at rest, and regular security audits. Payment processing is handled entirely by Stripe, which is PCI DSS Level 1 compliant. Access to personal data is restricted to authorized personnel with a legitimate business need. Contractor verification documents are stored with access limited to vetting and compliance staff only.

We collect sensitive personal information from contractors, including photo IDs, business licenses, and insurance documents. This information is used solely for identity verification and compliance purposes. It is not used for marketing, is not shared with other contractors or customers, and is access-restricted. Contractors may request deletion of their verification documents after their account is terminated, subject to legal retention requirements.

Pristil is not intended for use by anyone under 18. We do not knowingly collect information from minors. If you believe we have collected data from a minor, please contact us for immediate deletion.

We may update this policy from time to time. We will notify you of material changes by email and in-app notification at least 30 days before the changes take effect.

For privacy-related inquiries, contact us at privacy@pristil.com or write to Pristil Privacy, PO Box 1376, Bluffton, SC 29910.